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Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

What exactly is nearshore customer service, and why are more U.S. companies using it?   As US companies face mounting pressure to deliver exceptional customer experiences while managing costs, nearshore customer...

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

For years, customer experience outsourcing decisions were framed around geography.  Onshore meant closer alignment and control. Nearshore offered a balance of cost, language, and time zone alignment. Offshore delivered scale, coverage, and efficiency.  Those distinctions...

For enterprise leaders evaluating customer service outsourcing, the conversation has moved beyond cost alone. Today, brands are looking for partners that can help them improve service quality, support bilingual...

Artificial intelligence is reshaping customer experience, but enterprise leaders are making one thing clear: the future of CX isn’t AI alone. It’s AI and human judgment working together.  That’s one of the biggest takeaways...

Gen Z doesn’t see AI as the future of customer service. For many, it’s already part of the experience.  They use AI to compare products, track orders, troubleshoot issues, get answers, manage purchases, and...

Every month, we recognize a standout individual who provides services for Liveops and makes a meaningful difference through their dedication, reliability, and care.  This month, we’re proud to celebrate Merissa, the...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...