Blog

The 2026 Customer Contact Week (CCW) Retail Executive Exchange brought together customer experience, contact center, and retail leaders in Denver to discuss one of the industry’s biggest challenges: delivering exceptional customer...

How to Build the Right Geographic Strategy for Cost, Customer Experience, AI, and Business Outcomes  In today’s competitive business landscape, delivering exceptional customer service is more important than ever. One...

Every major technology shift arrives with the same promise: everything is about to change.  We heard it with electricity. We heard it with CRM. We heard it with cloud computing. We heard...

Customers don’t remember how quickly you responded. They remember how easily you solved their problem For years, customer service leaders have raced to improve speed.  Lower average handle time. Faster response...

Every month, we recognize a standout individual who provides services through Liveops and demonstrates exceptional dedication, consistency, and professionalism.  This month, we’re proud to celebrate Earl, the newest Agent of the Month.  Nominated by...

When exploring work-from-home opportunities, one of the biggest questions is simple:  How do independent contractors earn with Liveops?  It’s an important question, and one that deserves a straightforward answer.  Unlike traditional...

Every year, Customer Contact Week (CCW) Vegas brings together thousands of customer experience leaders to discuss what’s next for the industry.  This year’s event made one thing clear: organizations are no longer...

Customer service leaders aren’t struggling to find AI solutions. They’re struggling to make them work together.  Over the past few years, organizations have invested heavily in AI agents, copilots, automation tools, knowledge systems, analytics...

The Liveops 2026 Resolution Gap Report finds that customers are fine with automated support for simple issues, but they want an easy way to reach a person when automation...