Agent Spotlight: Jerome – Precision, Purpose, and a Passion for Balance

Every so often, someone stands out not just for their skills, but for their consistency, intuition, and ability to create impact. This month, that someone is Jerome—a customer service agent recognized for his outstanding performance supporting both a healthcare provider support program and a leading tax preparation software client. 

With two straight months of perfect claim audit scores, Jerome has proven himself to be a reliable, detail-oriented professional whose commitment doesn’t go unnoticed. 

A Journey Fueled by Flexibility 

Jerome began providing services through Liveops about a year ago, starting during the final month of the busy tax season. With a professional background rooted in finance, he was looking for an opportunity that allowed for both flexibility and focus—something that could support his transition into a new career path. The ability to set his own schedule while building a home-based business provided just the solution he was seeking. 

“I’m starting a new career in finance, and this model is a great fit for me while making the transition,” Jerome shared. “It allows me to maintain flexibility and control over my schedule. Plus, there are financial advantages, like being able to manage taxes more strategically.” 

Drawing on Experience to Make an Impact 

Jerome currently provides services for two different programs—one supporting health-related inquiries, and another focused on seasonal financial support. With prior experience in claims and payment processing, he found himself quickly acclimating to the needs of the healthcare support program. His financial knowledge also came in handy during the height of tax season, allowing him to guide customers effectively through complex questions. 

His recent recognition came from the team supporting the healthcare program, where accuracy and attention to detail are especially important. Jerome’s 100% audit scores over two consecutive months were a clear indicator of his reliability and precision—making him a valuable part of the team’s success. 

The Discipline Behind the Scenes 

Running a successful home-based business isn’t always easy, but Jerome has developed a rhythm that works. His number one tip? Discipline. 

“Motivation can come and go, but commitment and consistency are what drive success,” he said. “It’s easy to get distracted when working from home, so setting clear goals and sticking to them is essential.” 

That clarity and self-accountability have helped Jerome stay focused, productive, and aligned with his long-term goals—both professional and personal. 

Living Life on His Terms 

When he’s not focused on work, Jerome enjoys simple pleasures like dry herb vaping or the occasional cigar to unwind. His inspirations come from his family, the pursuit of financial freedom, and the dream of exploring new destinations. He’s already checked one bucket-list spot off his list: Honolulu, Hawaii. “It was an incredible outdoor adventure filled with breathtaking scenery and unforgettable experiences,” he said. 

From books to music to movies, Jerome gravitates toward content that challenges him and keeps him thinking. His favorite book is The Psychology of Money, a natural pick for someone passionate about finance. His go-to movie? Scarface. And when it comes to shows, he’s currently hooked on Power Book II: Ghost. If his life had a soundtrack, the first song on it would be Fly Away by Lenny Kravitz—a fitting anthem for someone who values freedom, independence, and forward momentum. 

Looking Ahead 

Whether he’s supporting others through complex inquiries or laying the foundation for his next career step, Jerome brings a level of excellence that inspires. His story is a reminder of what’s possible when discipline meets opportunity—and when someone decides to take full ownership of their journey. 

Congratulations again to Jerome, the new Agent of the Month!