Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

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Scalable contact center solutions drive results in healthcare

Flexible Workforce | Blog

Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...

What makes a great insurance claims agent? Empathy

Customer Experience | Virtual Agents | Blog

By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself sincerely celebrating with a neighbor when they tell you about their child’s recent wedding? Is your heart broken...

Why do companies choose a work-at-home contact center model? Flexibility is key.

Flexible Workforce | Blog

Compare: traditional contact centers vs. an on-demand virtual model Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality...

Why more companies are onshoring customer service

Contact Center Industry | Blog

Call quality suffered overseas, making customer satisfaction a financial driver A decade ago, offshoring seemed to be the low-cost answer for customer service calls. Companies rushed to capitalize on...

The value of learning in a distributed world

Contact Center Industry | Distance Learning | Flexible Workforce | Blog

Why bother? Surprising ways training improves business performance When I talk with clients about ongoing skill development for their customer service agents, some are torn. While they want agents...

Is Liveops a good fit for me?

Virtual Agents | Blog

For more than 17 years, Liveops has provided opportunities for people to work from home. With thousands of people applying every month, and hundreds of new agents joining, there...

4 ways customer expectations have evolved

Flexible Workforce | Blog

Actionable insights to adapt to the new era of customer relationships Take a trip to any customer service summit and you’ll hear the same lament from savvy customer service...

3 Secrets for Smarter Customer Service

Customer Experience | Infographic

7 tips for building a home-based business with Liveops

Virtual Agents | Blog

One agent shares her tips for building a successful home-based business. By Lynn, an independent agent in Arizona I started working from home in 2014 after becoming disabled, and...