How to build your best personal business in the new year
Most people start off a new year with high hopes for change. Many make sweeping resolutions to drastically alter the course of their lives quickly and completely. Although well-intended,...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Enterprise-tested tactics for more scalable customer service models
Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...
How to plan for a debt-free holiday season with flexible work
A little cushion can go a long way to cover extra holiday expenses People feel holiday stress for many reasons. One major stressor is the need for more income...
8 tips for working from home during the holidays
Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. My family hated it. People kept...
The most productive workers get more done with intentional scheduling
Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...
5 ways new moms know it’s time to go back to work
How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...
Remote work opens the door to higher productivity
Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...
Executive outlook: Revising geographic strategies for U.S. workforce management
Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...
[Guest Report] What do enterprises need to know about remote agents?
CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...