Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
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Reducing Operational Costs with Virtual Call Centers: A Comprehensive Guide
In an era of relentless digital transformation, businesses are under increasing pressure to find solutions that drive efficiency and reduce operational costs. As customer service expectations evolve, virtual call...
Healthcare Workforce Solutions: Harnessing Technology to Address Staffing Shortages and Boost Efficiency
The healthcare industry is facing unprecedented challenges, with staffing shortages becoming a critical issue across hospitals, clinics, and other medical facilities. At the same time, patient needs are growing...
Liveops Agent Spotlight: Nikki, Delivering Outstanding Service with Passion and Purpose
Delivering Customer Satisfaction with a Personal Touch Since she began her journey as an independent contractor with Liveops in January 2024, Nikki has become an integral part of the...
Understanding Healthcare Compliance: Best Practices for Maintaining Standards
Ensuring compliance in healthcare is more than just a legal and regulatory requirement; it’s the foundation for building trust, protecting patient privacy, and delivering quality care. For C-suite leaders...
How Human Experience (HX) in Customer Service Drives Sales & Increases ROI
Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right? Now, think about...
Navigating Healthcare Financing: Ensuring Sustainable and Efficient Operations
In today’s rapidly evolving healthcare landscape, financial sustainability and operational efficiency are top priorities for C-suite leaders. Whether you’re managing a managed care organization (MCO), leading telehealth initiatives, or...
Liveops Agent Spotlight: Anna, Exemplifying Compassion and Commitment in Every Interaction
A Shining Example of Compassionate Service Anna’s journey with Liveops has been marked by empathy, dedication, and a commitment to excellence that shines through in every interaction she has...