Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

man working on computer

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

5 Proven Methods for Agent Productivity

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Manage customer service spikes

Customer Experience | Webinar

2018 Call Center Industry Report

Contact Center Industry | Reports

Remote Agents Special Call Center Report

Contact Center Industry | Reports

The Insider’s Guide to Perfecting the Customer Journey

Corporate | White Paper

How enterprises are leveraging the flex workforce

Corporate | White Paper

Agent quality: compare traditional vs. modern agents

Corporate | White Paper

How virtual agents deliver and scale

Corporate | White Paper

How Brands Can Leverage the New Agent Workforce

Corporate | White Paper

Work from Home vs. Virtual Flex: What’s the Difference?

Corporate | White Paper