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How to prepare phone agents to handle customer complaints Perhaps the worst image for a retail or ecommerce executive is the abandoned shopping cart. Customers have already been drawn...

Liveops agents recommend their favorite headsets One of the most critical pieces of home office equipment that a work from home customer service or sales agent will purchase is...

Transform your customer interactions with friendly chat while information loads Today’s attention spans are shorter than ever. During your customer service or sales calls, silence lasting longer than three...

Retailers and etailers gain a competitive advantage with top-notch contact center provider Spending during the 2017 holiday season totaled $108 billion, shattering records. It marked an increase of 5.5...

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...

Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...

Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...

Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...