Blog

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...

Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...

Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...

Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...

Customer service flexibility, enabled by voice, helps sail through storms When a low-pressure weather system, dubbed a bomb cyclone, hit the eastern half of the United States in early...

Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...

Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...

Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...