customer service

The Best Outsourcing Models for Insurance Providers

Insurance providers are under pressure from every direction: rising loss ratios, regulatory scrutiny, new digital-first competitors, and customers who expect fast, empathetic support around the clock. That combination makes...

Language Support Designed for How Your Customers Communicate

In most markets today, language is no longer a “nice to have” detail in customer service – it’s a core part of the experience. Nearly 22% of U.S. residents age 5 and older speak...

Dedicated Agent Support Built Around Your Brand

Customers today have very little patience for generic, one-size-fits-all support. In study after study, they say the person they reach matters just as much as the speed of the response. For...

The Real Cost of Outsourcing to the Philippines

For the last two decades, the Philippines has been almost synonymous with outsourced customer service. When leaders talk about shifting work offshore, the conversation often starts and ends with a single idea: it’s cheaper. ...

2026 CX Trends: What Customers Will Expect Next

The lights are barely packed away from the 2025 holiday season, but CX leaders are already planning how to show up differently in the year ahead. The stakes are...

The Liveops 2025 Holiday AI & Customer Service Report

How AI shaped the holiday shopping experience for 78% of consumers The 2025 holiday rush became the first truly AI-powered shopping season, with nearly 8 in 10 (78%) shoppers...

7 Reasons Global Brands Choose the Philippines for Customer Support

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

Talent Retention in the Contact Center Industry: Why Remote, On-Demand Models Keep People Longer

Contact centers have always battled high turnover, but the last few years have turned talent retention into a true business risk. One Forbes-reported survey found that average yearly contact center...

What Retailers Are Doing to Prep Holiday Customer Service for Peak Season

Twinkling lights, packed parking lots, and endless “order shipped” emails can only mean one thing: peak season is here. For retailers, the holiday rush is equal parts magic and mayhem. Shoppers expect fast...

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