Blogs

When ecommerce customer experience falters, shoppers don’t just bounce—they quietly drain margin across your entire P&L.   From higher acquisition costs to avoidable rework and returns, poor journeys turn your website into a leaky bucket. Below, we unpack...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel.   AI-powered voice assessments...

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value.   In a remote delivery model, clients avoid...

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

On September 21–23, 2025, healthcare and customer experience leaders gathered at the Chicago Marriott Downtown Magnificent Mile for Customer Contact Week (CCW) Healthcare Executive Exchange 2025.   Representing Liveops...

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...