Blogs

Smart-Sourcing for Success: Precision Sourcing That Scales Quality, Not Cost

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value. In a remote delivery model, clients avoid...

Technology | Blogs

Beyond Background Checks: Why Technical and Cognitive Assessments Are Critical in Customer Service Screening

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

Contact Center Industry | Blogs

CCW Healthcare Executive Exchange 2025: Smarter Strategies for a Dynamic Industry

On September 21–23, 2025, healthcare and customer experience leaders gathered at the Chicago Marriott Downtown Magnificent Mile for Customer Contact Week (CCW) Healthcare Executive Exchange 2025. Representing Liveops...

Contact Center Industry | Blogs

Liveops Purpose and Beliefs: Why We Exist, What We Believe, and How We Deliver

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Contact Center Industry | Blogs

Building Trust in the Age of AI: How Marketplaces Can Protect Against Fraudulent Agents

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...

Virtual Agents | Blogs

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Contact Center Industry | Blogs

Co-Creating Success: The Power of Transparent, Consultative Partnerships in Customer Service

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership. When customer service providers adopt a...

Virtual Agents | Blogs

Agent Spotlight: Lisa – Stepping Up with Service and Heart

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

Contact Center Industry | Blogs

Flexing to Meet Demand: Scaling Appointment Setting and Inbound & Outbound Sales Conversions

When demand outpaces capacity, growth quietly leaks from the funnel. Appointment-driven brands see it every day. High-intent prospects request a consultation, then wait in a queue, miss a callback,...

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