Retail

Client Success – 200% flexibility 186% flex to forecast 109bp higher sales conversion Share Overview During the holiday season, a global retailer faced an unprecedented challenge: rapidly increasing customer service...

Client Success – 671 agents 8M+ inquiries handled 4,250+ added holiday hours Share Overview One of North America’s most iconic luxury department stores needed outsourced support through major seasonal...

Client Success – 85 agents 30-day ramp 91% quality scores Share Overview A leading floral delivery company faced massive spikes in customer service demand during peak holidays like Christmas,...

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations from...

Client Success – 300% flexibility 23% increase CSAT 7-yr partnership Share Overview One Fortune 100 athletic apparel company was struggling to meet customer expectations, especially during peak seasons and...