Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Consero 2024: Elevating the Future of Customer Experience

Contact Center Industry | Blog

From October 6-8, 2024, industry leaders gathered at The Ritz-Carlton in Irving, TX, for the highly anticipated Consero 2024 Customer Experience & Contact Center Forum. The event provided a...

Liveops Agent Spotlight: Heather – Inspiring Others Through Dedication and Community

Virtual Agents | Blog

Since contracting with Liveops as an independent contractor in January 2023, Heather has quickly become a valued member of Liveops nation. Heather’s proactive approach and positive attitude have made...

Crisis Response in Healthcare: How Flexible Contact Centers Can Support Public Health Emergencies

Healthcare | White Paper

Reducing Operational Costs with Virtual Call Centers: A Comprehensive Guide

Contact Center Industry | Blog

In an era of relentless digital transformation, businesses are under increasing pressure to find solutions that drive efficiency and reduce operational costs. As customer service expectations evolve, virtual call...

Harnessing Technology to Address Healthcare Staffing Shortages and Boost Efficiency

Healthcare | Blog

The healthcare industry is facing unprecedented challenges, with staffing shortages becoming a critical issue across hospitals, clinics, and other medical facilities. At the same time, patient needs are growing...

Liveops Agent Spotlight: Nikki, Delivering Outstanding Service with Passion and Purpose

Virtual Agents | Blog

Delivering Customer Satisfaction with a Personal Touch Since she began her journey as an independent contractor with Liveops in January 2024, Nikki has become an integral part of the...

Understanding Healthcare Compliance: Best Practices for Maintaining Standards

Healthcare | Blog

Ensuring compliance in healthcare is more than just a legal and regulatory requirement; it’s the foundation for building trust, protecting patient privacy, and delivering quality care. For C-suite leaders...

How Human Experience in Customer Service Drives Sales & Increases ROI

Customer Experience | Blog

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right? Now, think about...

Elevating P&C Insurance Customer Experience with Liveops

Insurance | White Paper