What is AX, and Why Does it Matter?
At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Stacy
Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...
Examining Common Soft Skills Needed in Today’s Workforce
In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...
Common KPIs That All Customer Service Representatives Should Know
Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...
Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility
In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...
When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
In 2023, CX is More Critical than Ever.
In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...