When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
In 2023, CX is More Critical than Ever.
In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...
23 Things I Wish I Knew Earlier in My Career
In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career. Don’t be...
How and Why You Should Set Goals as a Remote Worker
Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...
Tips for Leveling Up Your Home Office Setup in 2023
Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...
10 Customer Service Tips for Agents to Keep in Mind
The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...
Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner
Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...
Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment
VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...