Resources

Client Success – 85 agents 30-day ramp 91% quality scores Share Overview A leading floral delivery company faced massive spikes in customer service demand during peak holidays like Christmas,...

Client Success – 200% flexibility 186% flex to forecast 109bp higher sales conversion Share Overview During the holiday season, a global retailer faced an unprecedented challenge: rapidly increasing customer service...

Client Success – 671 agents 8M+ inquiries handled 4,250+ added holiday hours Share Overview One of North America’s most iconic luxury department stores needed outsourced support through major seasonal...

Client Success – 10+ Yrs strategic partnership 99% CSAT score 33% conversion rate Share Overview What began in 2015 as a focused voice-based sales support program for licensed agents...

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share   Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations...

Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal workers,...