[Infographic] Leverage an emerging workforce for contact center talent
“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....
Flexible Workforce
Hiring tactics you can’t ignore if you need to keep up with call volume
In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...
How (and why) the enterprise is redefining the gig economy
Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...
Three customer service strategies that encourage customers to spend more with your brand
Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...
Gig economy platforms make it easy to source professional, expert talent
Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...
Liveops reviews: Why agents choose Liveops
A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...
Contact center comparison: Flexibility yields unexpected results
Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...
Customer service has evolved. Have your contact centers?
Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...