“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....
In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...
Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...
Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...
Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...
A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...
Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...
Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...
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