The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...
Remote agents may work by themselves in their homes, but that doesn’t mean they have to work alone. Agent engagement and well-being have always been important to enterprise leaders,...
Coming together virtually at the first Agent Roadshow of 2021 At Liveops, we know that working from home allows agents the freedom and flexibility to work around their life....
Believe it or not, 2020 is almost over. And not a moment too soon. Among the COVID-19 pandemic, economic turmoil, civil unrest, the US presidential election, hurricanes, wildfires, and more, this...
“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....
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