Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Working from home this summer? Here’s how to make it your most productive season

Virtual Agents | Blog

Tips for staying motivated when sunny days tempt you away Michael Franti & Spearhead - The Sound Of SunshineWatch this video on YouTube Summer’s just around the corner, which...

The best summer break side hustle for teachers? Helping others from home

Virtual Agents | Blog

School’s out for summer! Enjoy time off and extra cash on your terms. Teachers looking to make extra cash when school’s out have lots of options. However, there’s one...

A promising answer in the insurance industry talent crisis

Contact Center Industry | Blog

Insurers are creating products for the gig economy but are they tapping it for talent? With two-thirds of working Americans anticipated to take part in the gig economy in less...

Want to energize your home-based business? Free the chi

Virtual Agents | Blog

Feng Shui tips for good energy in your home office It’s that time of year again! You can’t help but notice new beginnings happening right outside your window. It’s...

What do acting, teaching and customer care have in common? Learn from a triple threat.

Virtual Agents | Blog

Teacher, actress and Liveops agent shares secret to customer satisfaction Katherine (Kathy) Surcey has loved making people smile since she was a girl. Back when her older sisters were...

Life, liberty and Liveops on the road: Philly Edition!

Virtual Agents | Blog

Philadelphia, home of the Declaration of Independence, is also home to Liveops independent agents Just because you work from home, doesn’t mean you work alone! This statement is never...

Could more money bring you more happiness in retirement?

Virtual Agents | Blog

Done with the grind? Enjoy well-earned freedom and a paycheck too. You’re retired. You’re having fun. Still, there’s something you miss about not going to work every day. It...

Life moments that changed my definition of work-life balance

Virtual Agents | Blog

Note from the editor: Special thanks to our author, Justin Loehrke, who originally published this article on Linkedin, for allowing us to share his personal story and experiences on...

Agents shine when given the right opportunity and independence

Virtual Agents | Blog

Foster dog dad, funny car enthusiast and caring uncle is also a born customer service and sales pro. Aldo Covarrubias, who landed with Liveops last September, said he feels...