Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

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[Guest Report] What do enterprises need to know about remote agents?

Contact Center Industry | Blog

CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...

6 authentic ways to show appreciation for remarkable customer support

Virtual Agents | Blog

If you have something nice to say, say it loud. As someone who worked as a contact center agent for Liveops prior to taking on my current role of...

[Infographic] Leverage an emerging workforce for contact center talent

Flexible Workforce | Blog

“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....

Meet your new contact center talent

Flexible Workforce | Virtual Agents | Infographic

The key to helping customers in a market that values empathy

Contact Center Industry | Blog

Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...

How top work from home professionals stay motivated

Virtual Agents | Blog

You’re in your element. Now, keep your eye on the prize! Being your own boss, working from home and selecting your hours are all wonderful perks of being an...

6 effective ways executives can show their appreciation for customer service agents

Customer Experience | Blog

Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...

Agents make it possible to support a life-saving cause

Virtual Agents | Blog

Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer...

5 ways to prepare customer care agents for this holiday season

Customer Experience | Blog

Seasonal spikes are the worst time to let customers down. The holiday shopping season is just around the corner and competition for consumer dollars is increasingly aggressive. Although customer...