Empowering seamless customer experiences with insurance call center solutions. 

In the insurance industry, trust is paramount. Customers rely on you during their most critical moments, from policy inquiries to filing claims during life-altering events. 

Liveops insurance call center solutions empower organizations with scalable, efficient support tailored to the unique demands of the insurance industry. Whether managing seasonal call surges, policyholder inquiries, or claims processing, our vast network of skilled customer service professionals ensures every interaction is handled with professionalism and empathy. 

With Liveops, insurance providers gain the flexibility to scale their operations while consistently delivering high-quality customer experiences. We specialize in supporting a variety of insurance lines, including property & casualty, health, life, and specialty insurance. 

Adaptable insurance contact center solutions for every need: 

Inbound customer service

Claims support

New policy sales

Open enrollment

Omnichannel service

See how a top–five insurance company managed hurricane call surges with 40%-65% capacity flex while maintaining SLAs. 

Case Study

Property & Casualty
Life & Health

Ensuring business continuity during critical events.

When natural disasters or catastrophic (CAT) events strike, maintaining business continuity is vital. Insurance providers must ensure uninterrupted operations, even if brick-and-mortar contact centers are impacted.  

Liveops connects your policyholders with a network of skilled customer service professionals, delivering scalable insurance call center solutions and empathy-driven FNOL insurance claims support to assist them when they need it most. 

Steady-state agents at the ready.

Brand-certified agents are ready to deliver exceptional insurance customer care and sales support year-round. With flexibility built into our model, your organization can quickly scale to meet surges in demand and maintain steady operations during crises. 

Strengthen customer loyalty and trust. 

Every interaction is an opportunity to build trust and loyalty. The skilled customer service agents within Liveops’ network are carefully selected for their expertise and interpersonal skills, ensuring they represent your brand with professionalism and empathy. By consistently delivering high-quality customer interactions, your insurance organization can achieve stronger CSAT and NPS results. 

Scale when you need it.

Periods of high demand, such as open enrollment and policy renewal seasons, require flexibility and scalability. Liveops connects your customers with a skilled network of professionals, enabling your insurance organization to handle fluctuating workloads without the need to onboard temporary staff. This ensures consistent, high-quality service for your policyholders. 

Empathy-driven service with certified expertise. 

Whether supporting licensed life insurance sales, health insurance claims, or customer inquiries, the customer service agents within Liveops’ network bring the knowledge and empathy needed to guide customers. They provide clear assistance to help members understand eligibility, benefits, and available products, including support for new policy enrollments. 

Flexible omnichannel support. 

Your customers deserve support wherever and however they connect. Liveops’ insurance call center solutions enable you to meet their needs across phone, chat, email, social media, and more, ensuring every interaction is consistent and customer-focused. 

Let’s Connect

 

Quote
“Having experienced and weathered many hurricanes in my life, I was eager and ready to assist customers in need due to Hurricane Ida. I was glad to be able to help with Additional Living Expense claims and to help those with damages begin the process to get back to normalcy. I truly feel for those affected as I have been there myself. It feels great to be able to help in a very difficult time for so many.”
Daniel, Liveops agent providing services for leading insurance client
Quote
We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, Healthcare Client
Quote
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, Media Client
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, Major Utility Client

Helpful resources and insights.

Insurance call center solutions that stand out. 

Liveops provides the expertise, skilled customer care professionals, and scalable solutions needed to help insurance providers foster stronger relationships with policyholders. Our tailored insurance contact center services ensure your organization stands out where it matters most—delivering empathetic, high-quality support that builds lasting loyalty. 

man working on computer

Why Liveops matters.

Liveops is more than just an insurance BPO—it’s a trusted partner in helping insurance companies adapt to changing customer demands. By connecting your business with highly motivated and experienced professionals, we provide flexible, scalable support for health, life, and property & casualty insurance needs. Our purpose-driven approach ensures seamless customer interactions, from claims intake to policy renewals, helping you deliver exceptional service when it matters most. 

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect