Contact Center Industry
Addressing the Security Risks Associated with a Remote Workforce
Over the past year, many businesses were forced to adapt to remote operations. With this new reality, security personnel across a vast number of industries were asked to step...
The turbulent staffing challenges within travel and hospitality
Staffing challenges within the travel & hospitality industry A year and a half with minimal vacations and international travel. Is it any wonder that the travel & hospitality industry...
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...
This holiday season transform your business year-round
This Holiday Season Is an Opportunity to Transform Your Business Year-Round It’s a holiday season unlike any other. Millions of people are staying home. Countless companies, including major retailers...
7 Soft Skills All Remote Workers Need
The traditional job you had may not be the remote job you want Looking for a job that lets you work from anywhere? I have some good news: it’s...
Remote Work’s Impact on the Environment
How remote work affects the environment The canals in Venice are clear and lively fish are visible. Blue skies are replacing smog in some of the world’s most polluted...
We’re in this together: businesses, agents, and the coronavirus
The workforce today looks significantly different than it did at the beginning of this year. The coronavirus pandemic has had a profound impact on businesses and their workforces. Some...
Can you feel the love in your contact center?
“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....