Your trusted partner in scalable customer service.

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Flexible customer service that delivers results.

At Liveops, we help businesses achieve their customer experience goals with a flexible and scalable contact center solution. Whether you’re facing seasonal peaks, unpredictable demand, or the need for cost-effective operations, our innovative approach ensures you’re always prepared.

Liveops has been able to consistently attain 90%+ on both Customer Satisfaction and First Call Resolution in this first year of our partnership.

GM Regional Customer Care Operations, major utility

We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.

Account Manager, media company

Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.

Director of Customer Care, healthcare organization

Proven Client Success.

We specialize in delivering measurable results for businesses across industries. Here’s what our clients achieve with Liveops:

Improved CSAT: 23% CSAT improvement for a national retailer, 2-3 point increase across all clients.
First Call Resolution (FCR): Increased resolution rates that boost customer loyalty.
Rapid Scalability: Scale up to 300% of forecasted call volumes during peak periods.
Reduced Wait Times: Improve Average Speed to Answer for seamless customer experiences.
Cost Efficiency: 25%+ reduction in cost from reduced overhead and 30-minute scheduling.

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Top agents = top results

We select only the top 2% of agents to ensure your customers receive exceptional service. These agents bring the experience, professionalism, and dedication that drive better outcomes for your brand. Here’s what sets them apart:

Industry Experience: Agents are skilled in your industry and understand the nuances of customer interactions.
Customer-Centric Mindset: Passionate about delivering outstanding service, they prioritize each customer’s needs.
Continuous Improvement: Equipped with innovative learning programs to stay sharp and effective.
Flexibility and Reliability: Ready to scale with your business needs, ensuring seamless support during surges.

With agents who are committed to excellence, your customers receive service that enhances satisfaction and loyalty.

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Unmatched Scalability

Gain access to a global network of on-demand agents ready to scale with your business needs. Whether you’re managing seasonal peaks, daily or weekly fluctuations, or unexpected surges, our virtual contact center solutions adapt effortlessly. From handling high call volumes during holidays to managing sudden spikes from product launches or service disruptions, we ensure your customer service remains seamless and uninterrupted.

Rapid Deployment: Quickly expand your support network to meet demand, ensuring business continuity in any situation.
Flexible Coverage: Scale support up or down in real-time, optimizing resources without sacrificing quality.
Global Reach: Leverage a worldwide pool of skilled agents to provide 24/7 support across multiple time zones and languages.
Consistent Quality: No matter the volume, maintain exceptional service standards with experienced, professional agents.

With our virtual contact center solutions, you can confidently navigate fluctuations and deliver outstanding customer service when it matters most.

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