Healthcare call center outsourcing

Compliant, compassionate care at every touchpoint

Liveops specializes in healthcare call center outsourcing services designed to meet the dynamic needs of leading healthcare companies. Liveops delivers high-quality patient support, provider assistance, and payer services through our domestic and global network of experienced healthcare agents.

Whether you’re facing open enrollment surges, managing complex billing inquiries, or delivering 24/7 telehealth support, Liveops offers a proven outsourcing model that delivers consistent results—with compassion, compliance, and care at the core.

96%

Patient Satisfaction

300%+

Flexibility

39%

Healthcare Clients

Liveops supports top healthcare brands through a wide range of solutions

  • Patient and provider support services
  • Open enrollment support
  • Claims and billing assistance
  • Medicare and Medicaid services
  • Pharmaceutical and medical device support
  • Telehealth and virtual care assistance
Healthcare case study

Case study | Healthcare

How a top-10 pharmaceutical company scaled flexible patient support with Liveops

A leading pharmaceutical company partnered with Liveops to deliver compliant patient support at scale during periods of high demand.

Read the case study

Tailored support for every healthcare segment

Liveops offers specialized healthcare call center outsourcing services designed to meet the unique needs of each sector. From payers to telehealth providers, our experienced network of agents deliver compassionate support that scales with your business.

Managed Care Organizations (MCOs)

  • Guided plan navigation
    Help members confidently explore, understand, and select the plan that fits their healthcare needs. The agents within our network provide empathetic, informed guidance tailored to individuals.
  • Quality and Compliance
    Our support services meet industry standards, safeguarding members’ sensitive health information throughout every interaction.
  • Provider collaboration assistance
    Agents support healthcare providers who serve MCO members by addressing eligibility, claims, and coordination of care with precision and compassion.

Private Payers

  • Scalable member services
    Deliver premium service without compromising performance. Our flexible model scales with your membership base to maintain quality across all interactions.
  • Expert claims and billing support
    Manage complex billing inquiries with professionalism and accuracy, helping reduce call resolution time and improve member satisfaction.
  • Brand-consistent representation
    Skilled agents choose to support programs that align with their strengths—delivering service that reflects your brand voice and builds trust with every interaction.

Medicare and Medicaid

  • Beneficiary support and education
    Empower beneficiaries with accurate, easy-to-understand information to help them make confident healthcare decisions.
  • Enrollment and redetermination guidance
    Handle seasonal enrollment and redetermination cycles with agents who have the skills to navigate regulatory requirements and provide clear, supportive instructions.
  • Compliance at every step
    From first contact to resolution, every interaction follows industry standards, minimizes risk, and builds trust.

Open Enrollment

  • On-demand scalability
    Easily scale up support during open enrollment periods—day-by-day or hour-by-hour—without sacrificing service quality.
  • Program-certified agents
    The agents within our network are certified in your programs, terminology, and eligibility requirements to provide accurate, confident assistance.
  • Service that sustains satisfaction
    Maintain high satisfaction during peak times with responsive, knowledgeable support that keeps members informed and empowered.

Pharmaceutical Companies

  • Secure patient engagement
    Sensitive conversations are handled with care and discretion by agents skilled in patient privacy protocols and pharmaceutical communication best practices.
  • Product launch and program support
    Support new product rollouts and healthcare programs with agents who deliver timely, compliant, and compassionate engagement across every touchpoint.
  • Adherence and education
    Reinforce treatment adherence by engaging patients with helpful, accurate information and ongoing education through every phase of their care.

Telehealth Providers

  • 24/7 access and availability
    Ensure patients can access support whenever they need it. The agents in our network provide around-the-clock coverage tailored to telehealth models.
  • Technical troubleshooting
    Reduce frustration and increase appointment completion rates with agents who walk patients through setup, login, and connection processes.
  • Human touch in digital care
    Bring empathy into virtual care by leveraging experienced agents who understand how to create meaningful interactions through digital channels.

Medical Devices and Health Products

  • Product instruction and adherence
    Support patients with step-by-step guidance for using medical devices—helping improve confidence and adherence for better health outcomes.
  • Technical product support
    From setup to troubleshooting, agents provide clear and helpful assistance to ensure devices are used safely and effectively.
  • Specialized contact center support
    We tailor every interaction to your specific product and patient population, delivering knowledgeable, brand-aligned support through our healthcare call center outsourcing model.
Quote What OUR clients say
Liveops offers a level of staffing flexibility we haven’t seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
Chief Operating Officer, Healthcare Client
Quote What OUR clients say
We’ve worked with lower-cost providers, but the quality wasn’t there. Liveops consistently delivers a higher caliber of service.
Director of Operations, Healthcare Client
Quote What OUR clients say
Liveops integrates seamlessly with our internal platforms, which makes it easy to stay aligned while still benefitting from their innovations.
CX Program Lead, Healthcare Client

Related resources

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