Common KPIs That All Customer Service Representatives Should Know
Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...
productivity
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...