customer service

Over the past two years, AI in customer support has changed more than ticket resolution times—it has reshaped where and how support teams operate.   As AI customer service agents take on predictable, policy-driven inquiries, organizations are shifting to remote delivery models that...

Shifting customer service from an internal team to an external partner is one of those changes that can unlock efficiency, coverage, and scale—but it can also go sideways if it’s rushed.   Customers don’t care...

Retail is moving into a stage where support needs to be fast, personal, and cost-efficient at the same time. AI in the retail industry is what makes that possible, especially when it is...

When ecommerce customer experience falters, shoppers don’t just bounce—they quietly drain margin across your entire P&L.   From higher acquisition costs to avoidable rework and returns, poor journeys turn your website into a leaky bucket. Below, we unpack...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership.   When customer service providers adopt a...

Customer service has long been viewed as a cost center—a necessary operational expense rather than a growth driver. But that mindset is shifting. As brands compete for loyalty in...