U.S. Onshore Call Center Solutions
Premium Customer Support with Liveops
Liveops provides U.S.-based customer service outsourcing solutions that combine top-tier talent, compliance expertise, and a scalable on-demand network of agents to meet evolving business needs.
Results by the Numbers
15%
increase in CSAT
300+%
scalability
10%
increase in FCR
The United States:
A Premier Destination for High-Quality Contact Center Solutions
The United States remains a leading choice for businesses seeking premium customer service solutions, particularly for high-complexity interactions, regulated industries, and sensitive support needs. U.S.-based customer service agents bring unparalleled expertise, cultural alignment, and adherence to industry regulations, making them the preferred choice for brands prioritizing quality and compliance.
Liveops enhances this advantage with a modern, flexible contact center model that taps into a nationwide network of highly skilled customer service agents. By leveraging flexible outsourcing solutions and a secure infrastructure, Liveops delivers a superior alternative to traditional onshore call center operations.
Why Businesses Choose Onshore Call Center Solutions
Companies seeking high-quality customer service often turn to U.S.-based customer service outsourcing solutions to ensure seamless communication, compliance, and efficiency.
Key Advantages of U.S. Onshore Call Center Solutions:
Premium U.S. Talent
Liveops connects businesses with a network of highly experienced customer service agents who specialize in complex, high-touch interactions. These professionals have deep industry knowledge and strong communication skills, ensuring a seamless customer experience.
Proven Customer Satisfaction & Performance
Liveops’ U.S.-based customer service solutions consistently drive high CSAT scores, thanks to experienced agents, best-in-class training resources, and a commitment to delivering outstanding service.
Cultural Alignment & Brand Affinity
U.S.-based customer service agents understand the nuances of customer expectations, tone, and service standards, allowing them to deliver more personalized, empathetic interactions. This cultural familiarity enhances brand loyalty and customer satisfaction.
Scalable & Flexible Outsourcing
Liveops enables businesses to dynamically scale operations to meet fluctuating demand, whether handling seasonal spikes, unexpected surges, or planned growth initiatives. This flexibility ensures optimal service levels without the constraints of brick-and-mortar call centers.
Compliance & Data Security
The U.S. has stringent data protection regulations, and Liveops ensures full compliance with industry-specific requirements. This makes onshore call center solutions particularly valuable for industries such as healthcare, finance, and government services that require secure, regulated interactions.
Client Success - Retail
Improving CX with a Flexible Workforce for a Global Athletic Apparel Company
Liveops was able to help a Fortune 100 athletic brand scale its CX, using the VirtualFlex platform and its network of contracted agents all over the United States.
10%
300%
10%+
How Liveops’ Remote U.S. Model Outperforms Traditional Call Centers
Unlike traditional brick-and-mortar call centers, Liveops leverages a distributed, remote-first approach, providing businesses with access to the best talent across the United States.
This model delivers key advantages in agent quality, service consistency, and overall operational efficiency.
Key Differentiators of Liveops’ U.S. Onshore Call Center Solutions:
Top-Tier Talent Acquisition
Liveops attracts the highest-performing customer service agents in the region , offering greater job flexibility and earning potential, leading to lower turnover and higher job satisfaction.
Lower Attrition Rates
The agent lifecycle retention rates in the Philippines far surpass those of traditional BPOs, ensuring greater continuity in customer service teams and a more experienced workforce.
Seamless Scalability
Scalability for expected and unexpected call surges whether seasonal increases or daily/weekly call fluctuations
Customizable Service Offerings
Unlike rigid brick-and-mortar call centers, Liveops allows businesses to tailor solutions to their unique customer support requirements.
Elevate Your Customer Support with Liveops’ U.S. Onshore Call Center Solutions
Choosing Liveops for your onshore customer service needs means gaining a partner that prioritizes quality, security, and operational flexibility. Whether your business requires high-touch customer interactions, industry-compliant support, or a scalable workforce, Liveops’ innovative approach delivers results.
The demand for high-quality, U.S.-based call center solutions continues to grow, and Liveops is redefining what’s possible with a flexible, remote model. Our approach enables businesses to tap into top-tier customer service talent while enjoying the scalability and efficiency of modern outsourced solutions.
“We have had the pleasure of working with Liveops for the past two years, where they handle all of our manpower requirements. Liveops brought a new level of professionalism to our needs. ”
Director of Customer Care - U.S. Healthcare Client
Take your customer experience to the next level
Take your customer service strategy to the next level with a best-in-class onshore call center solution.
Get in touch today to learn more about Liveops’ U.S. onshore contact center solutions!