Global Contact Center Solutions for Flexible Customer Engagement
Liveops delivers flexible, high-quality global contact center solutions powered by remote agents in the U.S., Mexico, and the Philippines, tailored to meet your business needs.
U.S. Onshore
Premium Talent for Complex Call Types
Ideal for high-complexity or sensitive support needs, the U.S.-based agents deliver a blend of expertise, flexibility, and compliance:
Onshore Call Center Capabilities
Complex Compliance
Ideal
Bilingual Requirements
Optional
High-Volume Demand
Suitable
Peak/Spike Flexibility
Scalable
Top-Tier U.S. Talent
Access to highly skilled agents, ideal for complex customer interactions and regulatory-sensitive calls.
Flexible Staffing
Scale up or down effortlessly to handle seasonal demand, weekly fluctuations or daily peaks.
Cultural Alignment
Agents with a deep understanding of U.S. culture and brand affinity, allowing for seamless, nuanced customer interactions.
Enhanced Compliance
Adherence to stringent U.S. data security standards and industry-specific regulations, ensuring secure, compliant service.
Customer Satisfaction
Proven success in delivering high CSAT scores, especially in industries requiring careful, detailed interactions.
Offshore (Philippines)
Scalable Solutions for High-Volume Needs
Offshore customer service in the Philippines offers cost-effective, scalable solutions for large-scale support.
Offshore Call Center Capabilities
Complex Compliance
Suitable
English-level Capabilities
Meets Any Requirements
High-Volume Demand
Ideal
Peak/Spike Flexibility
Highly Scalable
Cost-Efficiency for Volume
Substantially lower costs for high-volume operations, delivering value without compromising quality.
BPO Expertise
A mature outsourcing market with skilled, experienced agents specializing in customer support.
Proficient English Skills
Agents known for excellent English proficiency and adaptability across various industries.
Advanced Backup Systems
Redundant internet and power setups in key areas to ensure reliable, continuous service.
24/7 Availability
Around-the-clock support, ensuring customer service and tech support needs are met, even overnight.
Scalability and Flexibility
The Philippines offers an abundant talent supply, allowing companies to scale their operations quickly.
Nearshore (Mexico)
Real-Time Support with Cost Efficiency
With close proximity and a bilingual workforce, our Mexico-based services deliver high-quality support at a competitive cost.
Nearshore Call Center Capabilities
Complex Compliance
Suitable
Bilingual Requirements
Highly Recommended
High-Volume Demand
Suitable
Peak/Spike Flexibility
Scalable
Aligned Time Zones
Same or similar time zones as the U.S., allowing for real-time customer support during business hours.
Robust Infrastructure
Reliable internet and communications in major outsourcing hubs for consistent service delivery.
Bilingual Expertise
Agents fluent in both English and Spanish, ideal for diverse customer bases.
Cultural Alignment
Mexico’s close cultural alignment with the U.S. can improve customer interactions.
Operational Efficiency
Cost-effective solutions without compromising quality, perfect for medium-complexity support tasks.
Flexibility for Nearshore Support
Mexico’s flexible labor market enables companies to scale support teams up or down more quickly.
“Your agents are sounding fantastic! They speak clearly and you can tell they are using resources to resolve issues for the customer.”
Global Retailer - Philippines
Why Choose Liveops for Global Customer Service?
Skilled Talent, Worldwide
Access top agents globally who can navigate complex customer needs with a strong emphasis on professionalism and customer satisfaction.
Instant Scalability
Our flexible model lets you adjust quickly to changes in demand, whether seasonal, weekly, or even daily. The right agents, at the right time, in a location that fits your business needs.
Cost Optimization
Choose the location that aligns with your budget without compromising quality. Your trusted partner for balancing onshore, nearshore, and offshore options.
Personalized Service
Each location offers a tailored approach, so you can select agents that best match your specific customer service needs.
Explore Our Global Service Options
Liveops provides boundary-free, flexible contact center solutions tailored to meet your specific business needs. Whether onshore, nearshore, offshore, or a combination, we bring the best talent directly to you, ready to adapt as your business grows and changes.
