Elevate Patient Care with Virtual Healthcare Contact Center Solutions.

Secure, Empathetic Patient Engagement 

At Liveops, we build meaningful connections that enhance patient outcomes. Our virtual agents, carefully selected for their healthcare experience, act as an extension of your brand, delivering compassionate support at every touchpoint.  

With deep expertise in Medicare, Medicaid, and HIPAA compliance, we ensure your patients receive secure, professional care with the empathy and knowledge your brand deserves. This allows your internal teams to focus on what matters most while we handle patient engagement with the highest standards. 

Liveops provides a variety of solutions to leading healthcare clients:

Patient/Provider Support

Private Payers + Pharma

Billing/Revenue Cycle

Open Enrollment

Medicare/Medicaid + Hospitals/MCOs

We bring unparalleled experience, industry knowledge, and a community of skilled agents to give your healthcare organization a competitive edge where it matters most—patient care. 

Case Study

Transform Your Healthcare Operations 

At Liveops, we specialize in delivering top-tier virtual contact center solutions tailored for the healthcare industry. Our services are designed to meet the specific needs of key sectors, ensuring targeted, impactful support where it matters most.  

With our flexible agent model, you can also scale your operations seamlessly to handle increased demand during enrollment periods or other seasonal peaks. 

Managed Care Organizations (MCOs)

Customized Member Support:

Liveops provides personalized, empathetic support to your members, ensuring they receive the care and attention they need to make informed healthcare decisions.

Compliance and Security:

Our agents are well-versed in the regulations that govern managed care, including HIPAA compliance and other critical standards, ensuring your members’ information is handled securely.

Healthcare Provider Support:

Our experienced agents offer comprehensive support to healthcare providers, helping them deliver exceptional care and navigate complex member needs.

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Private Payers

Premium Member Experience:

Liveops agents are trained to deliver high-quality support that aligns with your brand, helping to maintain and grow your member base through exceptional service.

Claims and Billing Support:

We offer specialized support for complex billing and claims processes, ensuring accuracy and satisfaction for your members.

Member Retention and Loyalty:

Our agents help foster trust and loyalty by providing knowledgeable, empathetic assistance that addresses your members’ concerns effectively.

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Medicare/Medicaid

Expert Guidance for Beneficiaries:

Our agents understand the complexities of Medicare and Medicaid, offering clear, accurate information to beneficiaries and guiding them through their options.

Compliance and Security:

Liveops is deeply experienced in handling the stringent security and compliance protocols required for Medicare and Medicaid, ensuring your operations remain fully compliant.

Seamless Enrollment Support:

Whether during open enrollment or throughout the year, our agents provide reliable support to ensure your beneficiaries have the help they need to make informed decisions.

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Open Enrollment

Flexible, Scalable Support:

During planned open enrollment and Medicare redetermination periods, Liveops offers a flexible model that delivers access to a skilled pool of agents, so you can efficiently manage the increased demand.

Certified Expertise:

Our agents are certified on your specific programs and procedures, providing members with accurate, helpful information during critical enrollment periods.

Building Trust and Loyalty:

Liveops agents act as an extension of your company, strengthening your brand with every interaction and driving higher CSAT and NPS scores.

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Pharmaceutical Companies

1:1 Patient Engagement:

Our empathetic agents are experienced in handling complex patient interactions across various disease states, ensuring compliance and retention in a safe and secure environment.

Business Continuity:

Liveops’ flexible model allows you to scale up or down as necessary to meet the demands of new product launches, FDA approvals, or other critical events.

Compassionate Care:

Our agents possess the life experience and soft skills needed to provide sensitive, understanding support to patients, ensuring they feel valued and cared for.

Telehealth

24/7 Availability:

Liveops offers round-the-clock support for telehealth services, ensuring that patients can access care at any time, no matter where they are.

Technical Assistance:

Our agents help patients and providers with the setup and use of telehealth platforms, ensuring a smooth experience that minimizes technical issues and maximizes patient satisfaction.

Patient-Centered Virtual Care:

Liveops agents are trained to handle sensitive health-related conversations with empathy and professionalism, building trust and delivering quality care in virtual environments.

Medical Devices & Products

Program Compliance:

Liveops agents ensure patients adhere to medical device programs by providing clear instructions, support, and follow-ups, fostering compliance and improving health outcomes.

Technical Support:

Our agents are equipped to handle troubleshooting and technical queries, assisting patients in effectively using and maintaining their medical devices with ease and confidence.

Tailored Healthcare Solutions:

In addition to our core services, Liveops offers tailored solutions to meet your specific needs, whether it’s consulting, product launch support, or other specialized services. We are equipped to address the unique challenges of your healthcare space.

Quote
Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. I trust them and look forward to a deeper partnership in the future.
Director of Customer Care, healthcare organization
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We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

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Discover how Liveops can transform your patient engagement and support operations. Contact us today to learn more about our flexible, scalable solutions that meet the needs of your healthcare organization. 

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Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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