Insurance call center solutions

older man reviewing a document while speaking on the phone at home

From daily claims to disaster response, we’ve got you covered

Policyholders count on you during life’s pivotal moments—from a fender-bender to a catastrophic weather event. Liveops connects insurers with a remote domestic and global network of experienced customer-care professionals who handle each interaction with empathy, speed, and accuracy.

Whether you need rapid First Notice of Loss (FNOL) intake during a hurricane or licensed sales coverage during open enrollment, our flexible outsourcing model and precision scheduling lets you expand or contract support exactly when demand shifts—maintaining service levels and protecting your brand reputation.

300%+

Flexibility

25years

Of insurance industry experience

34%

Reduction in AHT

Liveops provides a variety of insurance contact center solutions to leading insurance clients

  • Lead generation and sales support
  • Open enrollment support
  • First Notice of Loss (FNOL) support
  • Claims status and documentation assistance
  • Licensed new-policy sales and renewals
  • Omnichannel policyholder service
  • Business-continuity coverage during CAT events
tornado forming over an empty road, with one side of the sky glowing orange from sunset and the other side dark with lightning strikes.

Case study | insurance

How liveops supported insurance clients during hurricane-driven call surges

When a top-5 national insurer faced hurricane-driven call spikes, Liveops expanded capacity by 40–65% in less than 48 hours—keeping SLAs intact and abandonment rates low throughout the aftermath of the storm.

Read the case study

Tailored insurance call center solutions

Liveops understands that no two insurance segments are alike. That’s why we tailor our insurance call center solutions to meet the specific demands of each line—delivering scalable, high-quality service for everything from P&C claims to open enrollment. Whether you need licensed sales support, FNOL intake, or empathetic claims handling, we’ve got you covered.

Property and casualty

  • Rapid FNOL intake
    The agents in our network collect loss details quickly and accurately to jump-start the insurance claims process.
  • CAT-event surge support
    Scale capacity instantly during hurricanes, wildfires, and other catastrophic events while keeping KPIs on track.
  • Ongoing policyholder care
    Provide year-round guidance on insurance coverage, deductibles, and repairs—building lasting customer loyalty.

Life and health

  • Licensed policy sales
    Connect customers with licensed agents for life and health insurance policy purchases, upgrades, and onboarding.
  • Claims support and eligibility
    Guide members through claims, eligibility questions, and understanding benefits with empathy and accuracy.
  • Renewals and member services
    Offer high-touch renewal assistance, policy updates, and plan comparisons to improve retention and satisfaction.

Specialty lines

  • Niche policy expertise
    Support for unique products like pet insurance, travel insurance, or cyber liability—backed by agents with relevant experience.
  • Flexible on-demand coverage
    Scale your contact center support during seasonal shifts, product launches, or incident-specific spikes.
  • Sensitive claims handling
    Ensure high-emotion claims (e.g., life or identity theft) are managed with professionalism, empathy, and precision.

Open enrollment

  • Scalable licensed support
    Deploy licensed sales agents during high-demand windows to assist with plan selection, applications, and product comparisons.
  • Multichannel enrollment help
    Meet customers where they are—via voice, chat, or email—to ensure smooth enrollment with minimal friction.
  • Peak season readiness
    Rapidly expand or contract your support team to meet fluctuations in volume without compromising quality or compliance.

Lead generation

  • Certified sales support
    Connect prospective policyholders with agents who have completed client-specific certification—ready to guide customers through plan options, eligibility, and enrollment.
  • Omnichannel lead capture
    Engage and convert leads across channels—from inbound calls and web forms to chat and social media—without losing momentum.
  • Conversion-ready coverage
    Quickly scale with experienced agents who identify qualified prospects, nurture interest, and help close policies efficiently during high-demand periods.
Quote What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.
CX Program Leader, Insurance Client
Quote What OUR clients say
Having experienced and weathered many hurricanes in my life, I was eager and ready to assist customers in need. I truly feel for those affected as I have been there myself. It feels great to be able to help in a very difficult time for so many.
Customer Service Agent, Insurance Client
Quote What OUR clients say
Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.
CX Program Leader, Retail Client

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