No, summer doesn’t need to be a CX nightmare for travel and hospitality

Why high-quality service matters now more than ever 

When people travel, they expect two things: smooth logistics and warm welcomes. When either goes wrong—missed flights, overbooked hotels, long hold times—what could’ve been a dream getaway becomes a customer service horror story. And let’s be real: no one wants to wait on hold while standing in a check-in line with sand in their shoes and a screaming toddler in tow. 

Here’s the truth: Hospitality isn’t hospitality without hospitality. That means delivering quality customer service—every single time. 

Hospitality starts with humans 

It doesn’t matter how sleek your booking engine is or how optimized your app feels. Travelers remember the voice on the phone that rebooked their flight with compassion. The person who solved their issue without sending them in circles. The calm in the chaos. 

That’s the human side of travel and hospitality customer service—and that’s where many brands fall short. Too often, support teams are scaled for cost, not for care. But in an industry where emotions run high and first impressions stick, quality always beats quantity. 

High volume doesn’t have to mean low quality 

Summer peak season? Weather delays? Sudden demand spikes? We get it—it’s hard to plan for everything. But that doesn’t mean you have to sacrifice the customer experience. What travelers want most is someone who gets it and handles their issue quickly, kindly, and effectively. 

This is where having the right support model matters. Not just more people, but the right people—experienced, empathetic, and available when your travelers need them most. 

Quality service, without borders 

With Liveops, travel and hospitality brands get access to a global talent pool that can flex with seasonal demand while maintaining high service standards. Whether it’s a cruise line navigating hurricane season or a hotel brand prepping for spring break, our U.S., Philippines, and Mexico-based agents are certified to deliver consistent, brand-aligned service at scale. 

They’re not clocking in just to fill seats—they’re showing up to solve problems. And because our solutions are designed to scale up or down based on real-time needs, you’re never overstaffed, never caught unprepared. 

From recovery to loyalty 

Every interaction is an opportunity to turn frustration into brand loyalty. That only happens when your customer support is built on quality—not just availability. Hospitality is about taking care of people, and in a landscape where one bad review can cost you future bookings, investing in service quality is a growth strategy. 

Let’s make it a five-star experience 

So no, summer doesn’t have to be a nightmare. Not for your customers, and not for your operations team. With Liveops, you can deliver fast, empathetic support across time zones, languages, and unexpected disruptions—without sacrificing the kind of care that keeps people coming back. 

Liveops offers best-in-class travel and hospitality customer service by combining seasoned talent, brand-specific certification, and a global delivery model that scales effortlessly with your peaks. Whether your guests are checking in, calling in, or caught in transit, they’ll be met with support that’s as thoughtful as it is efficient. 

Because in the end, the best travel memories start with someone saying, “I’ve got you.”