Energy and utilities customer support

Scalable support built for spikes, storms, and shifts

Power failures, rate changes, and complex regulations mean every interaction can shape public trust. Liveops connects energy and utilities customers with a global and domestic network of seasoned customer-service professionals who deliver calm, compliant support—24/7 and at scale.

Our on-demand model flexes to storm-driven call spikes or seasonal billing cycles without the fixed costs of brick-and-mortar centers. The result? Lower total cost of ownership and a better experience for every customer you serve.

Liveops provides a variety of energy and utilities contact center solutions to leading providers

  • Outage reporting and status updates
  • Billing and payment assistance
  • New service setup and transfers
  • Energy efficiency and conservation program support
  • Renewable program enrollment and incentives

Case study | energy & utilities

Learn how liveops improved operational efficiency for a national gas provider

A national natural gas provider partnered with Liveops to improve forecast accuracy by 20% and reduce hold times to under 4 minutes—while maintaining SLAs during peak season.

Read the case study

Transform your energy and utilities customer experience

Liveops connects customers with experienced, responsive agents who provide accurate answers and reassurance—especially when the stakes are high.

Electric utilities

  • Reliable outage communications
    Keep customers informed with real-time updates and calm, empathetic support during power disruptions—minimizing frustration and uncertainty.
  • Regulatory and compliance expertise
    Ensure every interaction meets industry standards with agents skilled on NERC requirements, state guidelines, and utility-specific protocols.
  • Billing and payment programs
    Assist customers in navigating rate changes, payment plans, and usage tracking tools—improving clarity and reducing service calls.

Gas utilities

  • Emergency leak response coordination
    Quickly assess odor reports and route service requests to the right teams—keeping safety, speed, and customer peace of mind top of mind.
  • Meter and usage inquiries
    Help customers understand their gas usage, estimated billing, and energy-saving options with accuracy and clear communications.
  • Service activation and transfers
    Make moving easier with secure, efficient account setup and seamless service transitions that prevent gaps in delivery.

Water utilities

  • Service disruption alerts
    Proactively communicate planned maintenance or main breaks with real-time status updates and responsive service across channels.
  • Conservation education
    Educate customers about water-saving rebates and sustainability programs that align with your long-term conservation goals.
  • Account and billing support
    Resolve billing questions and assist with high-usage concerns, payment plans, and adjustments—while maintaining a positive customer experience.

Renewable energy providers

  • Enrollment and incentive guidance
    Assist customers with solar program sign-ups, incentive qualifications, and understanding how energy contributions lower their bills.
  • Technical triage
    Support common tech issues with inverters, home batteries, or solar monitoring tools—minimizing escalations and downtime.
  • Net-metering billing expertise
    Break down time-of-use rates, generation credits, and utility bills with clarity to help customers understand and maximize savings.

Retail energy suppliers

  • Rate plan selection help
    Assist customers in comparing fixed vs. variable and green energy plans—helping them choose the best option for their needs and budgets.
  • Move-in/move-out coordination
    Transfer services quickly and accurately to avoid billing overlap and ensure smooth utility handoffs during residential moves.
  • Loyalty and rewards programs
    Support customers with enrollment, reward balance questions, and special offer redemptions—boosting satisfaction and retention.

EV charging networks and emerging tech

  • Charger locator and access support
    Help drivers locate nearby chargers, resolve access issues, and get back on the road—especially during peak travel hours.
  • Subscription and payment assistance
    Support RFID cards, app-based payments, and monthly subscriptions to streamline the customer experience across charging models.
  • 24/7 technical escalation
    Escalate charger faults and equipment issues directly to on-call technicians, ensuring critical support is always available.
Quote What OUR clients say
Our team is so impressed with how phenomenal [the Liveops team] is as business partners. How they lead, not just Liveops operations, but their BPO peers. They work together seamlessly and are highly accountable. They are transparent and trustworthy to the max. They make our Liveops relationship epic!
Liveops Client
Quote What OUR clients say
The Liveops teams are not only performing at program-to-date ‘highs’ but the insights and analytics being provided by the team are the best they have ever been – and are setting the bar with our other partners. Liveops is an amazing partner to work with and they are thinking about our business in ways I always hoped we would. It would be a fair statement to make that Liveops is finally challenging our ways of thinking, and in a good way.
Liveops Client
Quote What OUR clients say
One of Liveops’ greatest advantages is how quickly they can scale up or down to match changing business needs. It’s true elasticity, without the traditional operational burden.
Liveops Client

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