Call center industry news

Life moments that changed my definition of work-life balance

Note from the editor: Special thanks to our author, Justin Loehrke, who originally published this article on Linkedin, for allowing us to share his personal story and experiences on...

Flexible Workforce | Security | Virtual Agents | Blogs

Driving a culture of security at Liveops

A Q&A with Paul Leavens, Liveops’ Senior Vice President of IT & Security In a world plagued by increasing—and increasingly dangerous—threats, how do you safeguard your company, your customers...

Flexible Workforce | Blogs

[Podcast] What is it like to lead a team you cannot see?

Greg Hanover shares what he’s learned about remote work success at Liveops It’s never been more possible to get work done from anywhere—even some of the most remote parts of...

Contact Center Industry | Blogs

Results are in: Liveops wins big at the 2019 Stevie Awards

As the flexible model grows, so does Liveops awards recognition (Cover photo courtesy of Stevie Awards.) When it comes to customer service, receiving a Stevie Award is one of...

Virtual Agents | Blogs

Stay-at-home moms and dads could be the greatest enhancement to the workforce

Don’t write off baby whisperers when it comes to business. “Stay at home parent” isn’t likely to be the first entry on a hiring manager’s list of sources of...

Customer Experience | Blogs

Enterprise-tested tactics for more scalable customer service models

Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...

Flexible Workforce | Blogs

The most productive workers get more done with intentional scheduling

Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...

Flexible Workforce | Blogs

Remote work opens the door to higher productivity

Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...

Flexible Workforce | Blogs

Executive outlook: Revising geographic strategies for U.S. workforce management

Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...

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