Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

How to Increase CSAT Scores During the Holidays

Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...

Contact Center Industry | Blogs

GDS CX Innovation Summit 2024: Sky-High Expectations and Groundbreaking Strategies

On December 9-10, 2024, customer experience leaders gathered at the beautiful Rancho Bernardo Inn in San Diego for the GDS CX Innovation Summit. Among the attendees were Liveops’ Senior...

Insurance | Case studies

Supporting Insurance Contact Center Certification with Agile Role-Play Solutions

Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way...

Contact Center Industry | Blogs

From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush

The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...

Virtual Agents | Blogs

Liveops Agent Spotlight: Trish – Guiding New Agents with Passion

At Liveops, we are proud to shine the spotlight on agents who go above and beyond to make a difference. This November, we’re thrilled to recognize Trish as the...

Virtual Agents | Blogs

Liveops Agent Spotlight: Jill – Empowering Others with Empathy and Expertise

This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication. Her...

Entertainment | Case studies

Delivering Exceptional Customer Support for a Global Streaming Leader Through Agile Workforce Management

Client Success – 8% improvement in FCR 2 week launch 8% AOV increase Share Overview When a global leader in subscription-based streaming, offering on-demand TV shows, movies, and original...

Contact Center Industry | Blogs

How AI Empowers Contact Center Agents to Provide High-Quality Customer Service

As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...

Virtual Agents | Blogs

Liveops Agent Spotlight: Jason – Delivering Excellence with Heart

It’s always a proud moment to celebrate the incredible efforts of agents who consistently go above and beyond. This month, Jason is in the spotlight as an outstanding agent...

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