Resources

Client Success – 10+ Yrs strategic partnership 99% CSAT score 33% conversion rate Share Overview What began in 2015 as a focused voice-based sales support program for licensed agents...

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations from...

Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal workers,...