Blogs

Agents connect and have fun for a good cause

Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...

Contact Center Industry | Blogs

Winning (and losing) strategies for the omnichannel experience

Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...

Virtual Agents | Blogs

How to tidy up your home office in 15 minutes a day

Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...

Virtual Agents | Blogs

Get the info you need to set up your home office for success

Making sense of technical requirements for independent agents Liveops agents are independent contractors who own their own business. As a business owner, you have the freedom to set up...

Virtual Agents | Blogs

How to achieve work-life balance when you work from home

Agents offer tried-and-true tips to stay focused and happy As independent contractors, Liveops agents are skilled in striking a work-life balance—in fact, this is one of the main reasons...

Customer Experience | Blogs

How to respond to the deluge of property and casualty claims following a major storm

When catastrophic weather hits, insurers must prepare for the flood of claims By all accounts, natural catastrophes in the U.S. created the largest-ever insurance industry losses in 2017. According...

Contact Center Industry | Virtual Agents | Blogs

Calling all crazy stories: True customer service calls

Wacky tales from our agents that prove there’s never a dull day at Liveops In the spirit of April Fool’s day, I asked Liveops agents to tell me the...

Virtual Agents | Blogs

Staying motivated as an at-home small business owner

Liveops agents share what helps them reach their goals As independent business owners, Liveops agents are in charge of their own careers and earning potential. But working independently can...

Contact Center Industry | Blogs

The five most essential practices for great voice interactions

Automation makes great human service even more critical for brands The future of customer service will be automated. That’s a top takeaway from a recent Gartner research report, which projects...

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