Blogs

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First Agent Roadshow in 2020: Orlando!

The energy was electric last month as more than 60 Liveops agents and those interested in becoming agents gathered at the first roadshow in 2020! Located at Dockside on...

Contact Center Industry | Blogs

Can you feel the love in your contact center?

“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....

Contact Center Industry | Blogs

5 Reasons the workforce is changing

5 Reasons the workforce is changing Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the...

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Customer Experience | Blogs

Retailers: are you prepared for the next big event?

A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...

Contact Center Industry | Flexible Workforce | In the News | Blogs

[Podcast] Exploring the virtual contact center

Exploring the virtual contact center It’s not a surprise that today’s workforce wants more flexibility in the workplace. Busy schedules, demanding workloads and hectic personal lives beg for...

Contact Center Industry | Blogs

What to expect in 2020: contact center and beyond

A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...

Virtual Agents | Blogs

Take your work to the next level with personal branding

You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...

Virtual Agents | Blogs

5 ways to build the best work-at-home community

Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...

Virtual Agents | Blogs

Making money from home helps dad make the most out of time with his son

Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...

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