Blogs

Tips for Leveling Up Your Home Office Setup in 2023

Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...

Customer Experience | Virtual Agents | Blogs

10 Customer Service Tips for Agents to Keep in Mind

The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...

Virtual Agents | Blogs

Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner

Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...

Corporate | Flexible Workforce | Blogs

Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment

VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...

Contact Center Industry | Blogs

2023 Trends for Enterprises to Watch

While entering a new year is often associated with self-reflection, it’s also an opportunity for businesses to take a step back, assess, and recalibrate, too. A large part of...

Virtual Agents | Blogs

2023 Agent Trends: Tools for Your Business in the New Year

If you’re anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. On the first of January, you wake up feeling...

Virtual Agents | Blogs

Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year

“Now, that was a shocker.” Marjorie didn’t anticipate being named Liveops’ 2022 agent of the year. But speak with her for more than 5 minutes, and the decision by...

Virtual Agents | Blogs

2022 Liveops Agent Awards

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

Contact Center Industry | Flexible Workforce | Blogs

Adopting Part-Time Scheduling will not Solve your Talent Problem

In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...

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