Flexible Workforce

How (and why) the enterprise is redefining the gig economy

Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...

Flexible Workforce | Blogs

Three customer service strategies that encourage customers to spend more with your brand

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Flexible Workforce | Blogs

Gig economy platforms make it easy to source professional, expert talent

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

Flexible Workforce | Virtual Agents | Blogs

Liveops reviews: Why agents choose Liveops

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Flexible Workforce | Blogs

Contact center comparison: Flexibility yields unexpected results

Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...

Flexible Workforce | Blogs

Customer service has evolved. Have your contact centers?

Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...

Flexible Workforce | Blogs

Scalable contact center solutions drive results in healthcare

Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...

Flexible Workforce | Blogs

Why do companies choose a work-at-home contact center model? Flexibility is key.

Compare: traditional contact centers vs. an on-demand virtual model Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality...

Contact Center Industry | Distance Learning | Flexible Workforce | Blogs

The value of learning in a distributed world

Why bother? Surprising ways training improves business performance When I talk with clients about ongoing skill development for their customer service agents, some are torn. While they want agents...

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