Flexible Workforce

Right time flexible scheduling = better CX

Contact Center Industry | Flexible Workforce | Blogs

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

customer service week, cx day- why you should still focus on cx for your enterprise

Contact Center Industry | Corporate | Flexible Workforce | Blogs

Customer Service Week: Why Enterprises Need to Focus on CX

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Find your fit, virtual community creates meaningful connections

Flexible Workforce | Virtual Agents | Blogs

Find Your Fit: How Liveops Agents Create Meaningful Connections

Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...

Female agent Delivering better CX outcomes

Flexible Workforce | Blogs

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

Flexible Workforce | Virtual Agents | Blogs

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Flexible Workforce | Virtual Agents | Blogs

Key Factors of Quality Agent Interactions

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

Liveops virtual agent experiences, what is AX

Customer Experience | Flexible Workforce | Virtual Agents | Blogs

What is AX, and Why Does it Matter?

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

when burnout strikes, understand impact on CX

Contact Center Industry | Customer Experience | Flexible Workforce | Blogs

When Burnout Strikes: the Impact on CX

Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...

Flexible Workforce | Blogs

How and Why You Should Set Goals as a Remote Worker

Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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