Stop outsourcing and start outsmarting with Liveops

Sutherland vs. Liveops: which model flexes smarter?

When you partner with Sutherland, you’re working with a large, employee-based outsourcer—built for standardized delivery at global scale. That model typically relies on fixed FTE rosters, shift-based scheduling, and site-led operations. As demand ebbs and flows, you can face longer lead times to flex coverage and carry overhead costs tied to idle labor and facility management.

Liveops offers a better way to flex smarter.

25 years

in business

1000%+

flexibility

25%+

cost savings

Liveops vs. Sutherland

With Liveops, it’s not outsourcing––it’s outsmarting. You access a distributed, precision-scheduled network that adapts to your forecast. That means paying only for productive time, surging in hours instead of weeks, and eliminating idle overhead. Your spend flexes with value, not rigidity, while quality and brand alignment stay protected.

Features

Sutherland

Pay for productive time

Distributed, flexible network

Surge in hours

Data-driven, brand aligned fit

Global delivery

Minimal overhead, no facility cost burdens

AI + automation for efficiency

The Liveops Advantage

Four ways Liveops delivers smarter results

Only pay for productive time

Brand aligned agents

Rapid scaling, unmatched flexibility

AI-driven efficiency

Digital Whitepaper

In-house, traditional BPO, or flexible outsourcing: what’s right for you?

What our clients say

Liveops provides a very flexible model for staffing, delivers great service, and builds strong partner relationships. They are thought partners that let us know how we can improve the performance of our business

Former Sutherland Client

Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.

VP of Operations, Insurance Client

Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.

Chief Operating Officer, Healthcare Client

Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.

CX Program Leader, Retail Client

Why settle for Sutherland’s legacy model?

Move beyond the traditional BPO models and slow ramp times. Liveops gives you a smarter way to support your customers—through a distributed on-demand agent network that scales in hours, eliminates idle overhead, and aligns the right talent to your brand.