Retail call center outsourcing
Combining skilled support and real-time scalability to elevate every stage of the customer journey
Liveops delivers scalable retail call center solutions designed to meet the ever-changing needs of retailers and e-commerce leaders. Our global network of highly skilled agents is equipped to provide seamless, high-quality support—from order placement to loyalty program management and post-purchase resolution.
- 12.23% increase in AOV
- 1000% forecasted flexibility
- 185% flex to unexpected events
Get your free retail customer support plan
Speak with a retail call center expert to receive a personalized strategy designed to meet customer demand, drive loyalty, and scale performance without adding overhead.
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What our clients say
Liveops has all the tools you'd expect from a modern provider—WFM, SLAs, reporting. They’re fully equipped to act as a virtual center with all the operational tech built in.
CX Program Leader, Retail Client
Where brand loyalty meets operational agility
Liveops empowers leading retail brands with smart, scalable customer support solutions—enabling peak performance at any volume, any time.
Trusted support across every touchpoint
From product inquiries to refunds, agents within our network provide efficient, empathetic customer experiences that represent your brand with care and consistency.
Secure and compliant by design
Every interaction is protected with retail-grade security protocols and PCI compliance, ensuring peace of mind for you and your customers.
Precision scheduling, down to the hour
Our real-time scheduling model ramps support to meet demand surges—ideal for holiday spikes, sales events, and promotional campaigns.
Retail-ready agent network
Many agents choose retail programs based on their knowledge and passion for the products they support—bringing brand familiarity and customer empathy to every interaction.
Why choose Liveops over alternatives
Features
In-house
Competitors
HIPAA-aware, program-certified agents
Healthcare-specific experience
30-minute scheduling increments
Nearshore, offshore, and domestic reach
Scalable, compliance-first model
What our clients say
The Liveops team mobilized thousands of agents in just days. We couldn’t have maintained operations without their flexibility and commitment.
VP, Customer Experience - Fortune 500 Retailer
Support tailored to every retail challenge
From seasonal surges to DRTV spikes, Liveops delivers flexible support that scales fast. Whether upselling during peak demand or managing returns, our network represents your brand with speed and professionalism.
Compliance-first, revenue-focused engagement
Protect all your customer data while boosting AOV and loyalty. Liveops combines PCI-compliant protocols with empathy-driven customer service to convert every interaction into a brand-building moment.
Ready to redefine customer loyalty?
Let’s build a scalable support model that delivers on your brand promise—and your bottom line.
- Free consultation: Speak with one of our retail call center outsourcing strategists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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