Liveops helps healthcare insurers scale Medicare member services support during peak periods without adding fixed overhead. Through a global network of experienced patient support professionals, we support high-volume health insurance call center workflows across voice and digital channels so members can get accurate answers quickly and complete next steps with confidence.
What our clients say
Chief Operating Officer, Healthcare Client
Liveops brings healthcare expertise, process consistency, and right-fit scalability to every interaction, delivering measurable outcomes for Medicare plans and MCOs.
Agents within our network handle eligibility and benefits inquiries with consistent scripting, documentation-ready notes, and structured escalations for exceptions.
Provide claims status updates, expected timelines, and next-step guidance, with process-aligned documentation that supports downstream resolution.
Guide members through enrollment steps and deadlines in plain language, then scale coverage during predictable spikes while keeping the experience consistent.
Provide English and Spanish support, with the ability to extend coverage based on need, while keeping communication clear, professional, and empathy-forward.
HIPAA-aware, program-certified agents
Medicare member services experience
30-minute scheduling increments
Nearshore, offshore, and domestic reach
Scalable, compliance-first model
Liveops supports payers and health plan programs across eligibility and benefits inquiries, claims support and status updates, enrollment onboarding and education, multilingual member service, CMS compliance and STAR Ratings support, and omnichannel engagement across voice and digital channels. Scale coverage fast for open enrollment and call spikes, without adding fixed overhead.
Medicare member services require more than good service. They require repeatable workflows, accurate documentation, and consistent handling across every channel. Liveops supports compliance-first delivery with secure remote controls, governance-ready processes, and program alignment that helps reduce risk while keeping the member experience clear and human.
Let’s build a support model that scales for open enrollment and ongoing demand, keeps documentation consistent, and helps members get answers faster across every channel.
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