Insurance call center outsourcing
Delivering fast, policyholder-first support with the flexibility to scale through every season and scenario
Liveops delivers insurance call center outsourcing designed to meet the needs of carriers, brokers, and specialty insurers. Our flexible model connects you with a remote, nationwide network of industry-experienced agents ready to support every policyholder moment—from First Notice of Loss (FNOL) to open enrollment, renewals, and catastrophe response.
- 300%+ flexibility
- 25 years insurance industry experience
- 34% reduction in AHT
Get your free insurance support plan
Talk to an insurance call center outsourcing expert and receive a custom strategy built to optimize claims handling, peak readiness, and overall customer experience.
What our clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.
CX Program Leader, Insurance Client
Scalable solutions built for every policyholder moment
Liveops combines deep insurance expertise with a responsive, scalable model—delivering high-quality, omnichannel support with skilled agents who represent your brand with precision and care.
Trusted policyholder support
Whether it’s FNOL, renewals, or claims navigation, the agents within our network handle sensitive conversations with professionalism and empathy.
Regulatory-ready interactions
All support is delivered through a compliance-first framework, ensuring data privacy, licensing accuracy, and seamless integrations.
Precision scheduling
Expand or contract your support coverage in 30-minute increments to meet demand—whether during open enrollment, severe weather, or high-impact events.
Insurance-certified network
Agents in our network choose insurance programs aligned with their experience, from property and casualty (P&C) to life, health, and specialty lines.
Why choose Liveops over alternatives
Features
In-house
Competitors
Program-certified agents
Insurance-specific experience
30-minute flex scheduling
Nearshore, offshore, and U.S.
Compliance-first support model
What our clients say
The Liveops team mobilized thousands of agents in just days. We couldn’t have maintained operations without their flexibility and commitment.
VP, Customer Experience - Fortune 500 Retailer
Solutions tailored to every line of insurance
Liveops meets the needs of insurance organizations across P&C, life and health, specialty lines, and open enrollment with client-certified agents. Whether you need high-emotion claims support or licensed sales coverage, our network delivers at scale.
Compliance-first support across the policyholder journey
From surge support during hurricanes to sensitive FNOL handling and multi-channel sales assistance, every customer interaction is designed to meet regulatory standards and deliver lasting customer satisfaction.
Ready to transform policyholder support?
Let’s build an insurance support model that’s responsive, certified, and aligned with your customers’ needs.
- Free consultation: Speak with one of our insurance call center outsourcing strategists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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