Healthcare call center outsourcing
Blending compassionate healthcare support with precision scheduling and regulatory confidence
Liveops delivers healthcare call center outsourcing tailored to meet the evolving needs of health plans, providers, pharmaceutical companies, and virtual care leaders. Our vast network of experienced patient support agents is equipped to deliver empathetic, high-quality support—from claims assistance to open enrollment and 24/7 patient navigation.
- 96% Patient satisfaction
- 300%+ Flexibility
- 39% Healthcare clients
Get your free healthcare patient support plan
Speak with a healthcare call center outsourcing expert to receive a personalized support strategy designed for regulatory precision, patient experience, and scalable delivery.
What our clients say
Liveops offers a level of staffing flexibility we haven't seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
Chief Operating Officer, Healthcare Client
Where human-centered support meets healthcare precision
Liveops brings deep healthcare expertise, regulatory alignment, and flexible scalability to every interaction—delivering measurable outcomes across the continuum of care.
Trusted patient and provider support
From benefits navigation to technical troubleshooting, our agents provide clear, compassionate support that meets patients and providers where they are.
Secure and compliant by design
All interactions adhere to healthcare industry protocols, ensuring your brand is represented with integrity, privacy, and professionalism.
Precision scheduling, down to the hour
Our model uses real-time precision scheduling to ramp support exactly when it’s needed—whether it’s open enrollment, seasonal surges, or unexpected spikes.
A network built for healthcare
Agents within our network choose healthcare programs that align with their experience—ensuring knowledgeable, brand-aligned service at every touchpoint.
Why choose Liveops over alternatives
Features
In-house
Competitors
Enterprise-grade security
Healthcare-specific experience
30-minute scheduling increments
Nearshore, offshore, and domestic reach
Scalable, compliance-first model
What our clients say
The Liveops team mobilized thousands of agents in just days. We couldn’t have maintained operations without their flexibility and commitment.
VP, Customer Experience - Fortune 500 Retailer
Support tailored to every healthcare segment
From MCOs to telehealth providers, Liveops meets the needs of healthcare organizations with program-certified agents who deliver scalable, compassionate service. Whether it’s helping members navigate plan options, supporting Medicare and Medicaid redeterminations, or assisting providers with eligibility and claims, our network is equipped to represent your brand with accuracy and empathy.
Compliance-first support across the care journey
We support sensitive pharmaceutical programs, power virtual care through 24/7 omnichannel access, and assist patients with medical devices and adherence education. Every interaction is designed to protect PHI, meet regulatory requirements, and build trust—so you can deliver best-in-class healthcare outcomes without compromising compliance.
Ready to redefine patient experience?
Let’s build a healthcare support model that meets your compliance needs, aligns with your goals, and delivers a better experience for members, patients, and providers.
- Free consultation: Speak with one of our healthcare call center outsourcing strategists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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