Revolutionize Your CX with AI
AI-powered customer support for retail and ecommerce
LiveNexus™ by Liveops helps retail and e-commerce brands automate customer interactions, reduce support volume, improve service efficiency, and create more seamless customer experiences across the entire customer journey.Â
From product discovery and purchase support to order tracking, returns, refunds, exchanges, and retention, LiveNexus combines AI, automation, workflow orchestration, and human support to help brands scale smarter customer service.Â
- Improves customer experiences
- Reduces cost and labor needed
- Accelerates issue resolution
Get your free retail AI strategy assessment
Speak with a retail AI specialist to receive a customized roadmap identifying where AI, automation, and human support can create the greatest impact across your customer journey.
A WORD FROM OUR EXPERTS
"Retail organizations are rapidly moving beyond AI experimentation and into large-scale operational adoption. The real opportunity is not simply adding AI tools, it's orchestrating AI into the right customer and operational workflows where it can drive measurable impact."
Liliana Lopez-Sandoval, Head of Technology & Innovation at Liveops
Turn retail service friction into smarter customer journeys
Customer expectations continue to rise. Shoppers want immediate answers, seamless service, personalized support, and frictionless experiences across every touchpoint.Â
LiveNexus helps retail organizations identify where AI customer support, automation, and human expertise can work together to improve customer experiences while reducing operational complexity.Â
Improve product discovery and purchase support
Help customers find products, compare options, complete purchases, and receive relevant recommendations throughout the buying journey.
Reduce repetitive support volume
Automate common service inquiries such as order tracking, shipping updates, returns, exchanges, subscriptions, and account support.
Support policy enforcement in real time
Apply business rules consistently across refunds, discounts, retention offers, escalations, and service exceptions.
Connect AI with human support
Seamlessly transfer customers to skilled support professionals when empathy, judgment, or complex issue resolution is required.
Why retail leaders choose LiveNexus AI for retail over alternatives
Features
Typical AI Tools
LiveNexus™
Customer Journey Coverage
Limited touchpoints
End-to-end customer journey support
AI and Human Collaboration
Separate workflows
AI and human support connected
Governance and Policy Control
Often manual; limited governance
Real-time business rule enforcement
Flexibility and Scalability
One-size-fits-all deployment
Modular, scalable journey-based activation
Business Impact
Task automation
Outcome-driven orchestration
What our clients say
"Liveops has all the tools you'd expect from a modern provider—WFM, SLAs, reporting. They’re fully equipped to act as a virtual center with all the operational tech built in."
VP, Customer Experience - Fortune 500 Retailer
Practical AI customer support for retail
Support built for today's retail and e-commerce experiences
Retail customer journeys are increasingly complex, with customers expecting fast, seamless support at every stage.Â
LiveNexus helps automate customer interactions across key moments, including product discovery, purchase support, order management, returns, refunds, exchanges, subscriptions, and retention. By combining AI customer support, workflow orchestration, and human expertise, brands can create more connected experiences while reducing service friction.Â
AI automation with operational control
Retail organizations need more than isolated AI tools. They need solutions that align with customer journeys, business rules, and operational goals.Â
LiveNexus helps organizations identify where AI should assist, automate, enforce policies, trigger workflows, or escalate to human support. The result is a more practical approach to AI adoption that helps improve service consistency, reduce repetitive work, and strengthen visibility across customer-facing operations.Â
Ready to build smarter retail customer service?
Discover where AI can improve customer experiences, reduce service friction, and create measurable business impact.Â
- Free retail AI assessment: Identify high-value opportunities for AI, automation, and workflow optimization
- Custom strategy: Receive tailored recommendations aligned to your customer journey and business goals
- No commitment: Explore practical retail AI solutions with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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