Offshore Philippines outsourced customer service
Reduce costs, scale fast, and deliver service without limits
Liveops delivers high-quality outsourced customer service solutions in the Philippines—combining the region’s reputation for skilled talent and customer service excellence with our modern, remote-first model. By sourcing top-tier Filipino agents, we help enterprises scale rapidly, reduce costs, and deliver consistent, on-brand experiences—setting a new benchmark for agility, efficiency, and performance in outsourced contact center services.
- 54% cost savings
- 1000% seasonal flexibility
- 185% flexibility to unexpected surge
Get your free offshore call center outsourcing plan
Speak with an offshore outsourcing expert to receive a personalized plan designed for quality, operational precision, and right-sized delivery.
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What our clients say
The Philippines agents are sounding fantastic. They speak clearly and you can tell they are using resources to resolve issues for the customer.
CX Program Leader, Global Retail Client
Where human-centered support meets operational precision
Liveops blends skilled Filipino talent with smart technology to deliver offshore support that is consistent, efficient, and always on-brand. The result: customer care that scales easily, stays secure, and drives measurable results.
Trusted customer support
From order questions to escalations, the quality talent within our network provides clear, brand-aligned help across channels, delivered offshore from the Philippines with consistency, professionalism, and reliable responsiveness.
Seasonal flexibility
Scale for holidays, open enrollment, product launches, and unplanned spikes without sacrificing quality. Access program-certified talent across the Philippines to add capacity quickly and stand down just as fast to control cost while protecting satisfaction.
Precision scheduling
Real-time precision scheduling aligns coverage to demand so launches, seasonal peaks, and unexpected spikes are handled smoothly with the right coverage windows for faster answers.
Technology and AI innovation
Automation, AI assistance, and real time QA optimize every interaction. Intelligent routing, knowledge suggestions, and conversation analytics help agents within our network resolve issues faster and keep your brand consistent across Philippines offshore delivery.
Why choose Liveops over alternatives
Features
In-house
Competitors
Precision scheduling model
Scalable global talent network
Program-certified specialists
Consumption-based pricing options
Security and compliance posture
What our clients say
The Liveops team mobilized thousands of agents in just days. We couldn’t have maintained operations without their flexibility and commitment.
VP, Customer Experience - Fortune 500 Retailer
Control costs while meeting demand
From retail and consumer goods to financial services, healthcare, insurance, and travel, Liveops delivers program-certified customer support from Mexico. Our nearshore model lowers operating costs without sacrificing service quality—helping brands reduce expenses tied to overhead, attrition, and infrastructure. With bilingual talent, cultural alignment, and responsive support, you gain cost-efficient scale that still protects accuracy, care, and customer satisfaction.
Quality talent across the Philippines
A modern offshore model taps into skilled customer support professionals throughout the Philippines—not just in traditional BPO hubs. By expanding beyond urban centers, Liveops engages a wider pool of experienced, motivated customer service talent with diverse backgrounds and expertise. This approach enables deeper talent reach, stronger brand alignment, and consistent delivery of accurate, empathetic support at scale.
Ready to redefine customer experience?
Let us build a nearshore support model that fits your goals and delivers a better experience for your customers.
- Free consultation: Speak with one of our nearshore outsourcing specialists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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