Stop outsourcing and start outsmarting with Liveops

IntouchCX vs. Liveops: which model flexes smarter?

When you partner with IntouchCX, you’re operating under a brick-and-mortar, W-2, fixed-roster model. You inherit building costs, schedule blocks, and hiring cycles that make it harder to move fast when traffic surges. Their model was built for volume in digital-first retail and ecommerce, not rapid redeployment across regulated or high-risk lines of business.

Liveops gives you a smarter way to flex.

You tap a distributed, precision-scheduled network of independent agents sourced for brand fit, empathy, and industry expertise. You pay for productive time, surge in hours instead of waiting on a new hiring class, and avoid idle overhead tied to campuses and seats. You get scale without paying for downtime, and white-glove quality where it matters most.

25 years

in business

1000%+

flexibility

25%+

cost savings

Liveops vs. IntouchCX

With Liveops, it is not outsourcing, it is outsmarting. Our model adapts to your forecast in real time. That means paying only for productive time, spinning up coverage in hours for promos or peak days, and protecting your brand with talent aligned to your voice, your compliance needs, and your service expectations.

IntouchCX focuses on digital tools, AI, and brick-and-mortar delivery. That can work for steady-state ecommerce chat queues. But when you need licensed expertise, regulated support, or concierge-level interactions that build loyalty, you cannot afford to wait for another hiring wave in a single geography. Your spend should flex with demand, not with facility capacity.

Features

IntouchCX

IC model (no W-2s)

No brick-and-mortar overhead

Surge in hours (not weeks)

Brand-fit, regulated support

Global delivery

Pay for productive time (no idle spend)

AI + automation for efficiency

The Liveops Advantage

Four ways Liveops delivers smarter results

Only pay for productive time

On-demand IC model

Surge in hours

Brand-fit, compliance-ready

Digital Whitepaper

In-house, traditional BPO, or flexible outsourcing: what’s right for you?

What our clients say

Liveops provides a very flexible model for staffing, delivers great service, and builds strong partner relationships. They are thought partners that let us know how we can improve the performance of our business

Former IntouchCX Client

Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.

VP of Operations, Insurance Client

Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.

Chief Operating Officer, Healthcare Client

Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.

CX Program Leader, Retail Client

Why settle for IntouchCX’s traditional cost-heavy model?

IntouchCX ties you to fixed rosters, brick-and-mortar sites, and W-2 overhead. It’s fine for steady ecommerce volume, but it stalls when you need urgent coverage for a launch, open enrollment, or a surge event. Move to Liveops for a precision-scheduled network that can spin up in hours, bill by productive time, protect regulated interactions, and scale without facility cost.