Telehealth call center outsourcing
Empathetic virtual care support with precision scheduling and scale
Liveops delivers telehealth call center outsourcing services tailored to the evolving needs of virtual care leaders, healthcare organizations/providers, and digital health innovators. The experienced patient support professionals within our vast global network are equipped to deliver empathetic, high-quality support across the full telehealth journey—from intake and eligibility to technical troubleshooting, appointment management, and 24/7 patient navigation.
- 96% Patient satisfaction
- 300%+ Flexibility
- 39% Healthcare clients
Get your free telehealth patient support plan
Speak with a telehealth outsourcing expert to receive a personalized support strategy designed for regulatory precision, patient experience, and scalable delivery.
What our clients say
Liveops offers a level of staffing flexibility we haven't seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
Chief Operating Officer, Healthcare Client
Where human-centered support meets telehealth precision
Liveops brings deep healthcare expertise, regulatory alignment, and right-fit scalability to every interaction—delivering measurable outcomes for virtual care.
Trusted patient and provider support
From intake and benefits verification to technical troubleshooting and appointment coordination, agents within our network meet patients and clinicians where they are.
Secure and compliant by design
Every interaction aligns to healthcare protocols and PHI safeguards, supported by controls that reflect HIPAA requirements and enterprise security standards.
Precision scheduling
Real-time precision scheduling ensures support is available exactly when it is needed—prime time, after hours, weekends, and during seasonal or unexpected spikes.
A network built for telehealth
Agents within our network opt into telehealth programs that match their experience—delivering knowledgeable, brand-aligned service across voice, chat, email, and SMS.
Why choose Liveops over alternatives
Features
In-house
Competitors
HIPAA-aware, program-certified agents
Telehealth-specific experience
30-minute scheduling increments
Nearshore, offshore, and domestic reach
Scalable, compliance-first model
Support tailored to every virtual care model
From on-demand urgent care to specialty consults and behavioral health, Liveops meets the needs of telehealth organizations with program-certified talent that scales up quickly and maintains brand standards. Typical engagements include patient intake and registration, eligibility and benefits guidance, appointment scheduling and reminders, technical troubleshooting for apps and portals, warm transfers to licensed clinical resources, and post-visit follow-up that boosts adherence and satisfaction.
Compliance-first support across the virtual care journey
We help protect PHI and uphold your healthcare organization’s security posture through secure remote work controls, audit-ready processes, and adherence to enterprise frameworks. Whether supporting prescription questions within scope, coordinating remote patient monitoring escalations, or assisting clinicians with documentation workflows, every patient interaction is designed to maintain trust and deliver outcomes without compromising compliance.
Ready to redefine the virtual care experience?
Let’s build a telehealth support model that aligns with your goals, protects patient data, and delivers a better experience for patients, providers, and care teams.
- Free consultation: Speak with one of our telehealth call center outsourcing strategists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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