Stop outsourcing and start outsmarting with Liveops

Arise vs. Liveops: which model scales smarter?

When you work with some gig-based contact center providers, you’re joining a model that can create friction for both agents and clients. Many require contractors to pay fees or cover certification costs out of pocket, which can limit access to the best talent and impact retention.

At Liveops, we take a different approach. Our flexible, on-demand network is built around experienced customer care professionals who choose to work with us because of our model — not despite it. We provide transparent performance data, strong client collaboration, and proven results that elevate both agent satisfaction and customer experience.

25 years

in business

1000%+

flexibility

25%+

cost savings

Liveops vs Arise

Arise helped pioneer the independent contractor model in customer experience, focusing on cost efficiency and scale. But marketplace-style models often come with tradeoffs. Contractors may face upfront costs and lengthy onboarding, leading to higher turnover and slower ramp time. Clients sometimes find these models offer less transparency and limited visibility into performance data.

Liveops is built for brands that care about what customers actually experience. You get transparent performance insight, right fit sourcing without pay to play obstacles, and talent prepared for regulated, high stakes conversations. You get a higher touch operating model designed to feel like an extension of your own team, not just a labor pool.

Features

Arise

Transparent, consultative partnership with shared data

No pay-to-play talent fees

Brand-ready talent for high-stakes work

Data-driven insights

Surge-ready coverage in hours

Strong global delivery

AI + automation for efficiency

The Liveops Advantage

Four ways Liveops delivers smarter results

Strong global footprint

Transparent partnership and performance insight

Brand-ready support for high stakes work

Agent experience comes first

Digital Whitepaper

In-house, traditional BPO, or flexible outsourcing: what’s right for you?

What our clients say

Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.

VP of Operations, Insurance Client

Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.

Chief Operating Officer, Healthcare Client

Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.

CX Program Leader, Retail Client

Why settle for Arise's marketplace model?

At Liveops, we’ve refined what the independent contractor model can be — transparent, agent-friendly, and built for premium customer experiences. While others focus on volume and cost, we focus on quality, trust, and partnership. Our streamlined onboarding, consultative approach, and deep experience in regulated and brand-sensitive industries attract the best talent and deliver the kind of high-touch service that protects and elevates your brand.