Liveops Agent Spotlight: Jill – Empowering Others with Empathy and Expertise

November 20, 2024 | Virtual Agents | Blog

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This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication.  

Her ability to connect with customers and fellow agents shines through, whether she’s lending a hand to those just starting out or sharing her deep program knowledge. Jill’s warmth and willingness to help others make her an inspiring presence in the agent community. 

Finding Flexibility and Fulfillment 

Jill’s journey with Liveops began in March 2024, driven by her desire for a flexible lifestyle that supports her family. With over 25 years of remote work experience, Jill understands the value of managing her own schedule.  

Before working with Liveops, she used her creative talents to design wrought iron railings from home. Now, she provides specialized services on a healthcare program, drawing on her extensive background in customer care. 

For Jill, running a successful home-based business comes down to being adaptable and eager to learn. She emphasizes the importance of staying curious and asking questions. This mindset has not only helped her excel but also empowered those around her to do the same. 

Cherishing Life’s Simple Joys 

Outside of contracting, Jill and her husband share a love for live music, with the Moon River Festival being a cherished tradition they’ve attended since 2018. For Jill, these events are more than just entertainment—they’re an opportunity to connect and create lasting memories. When it comes to travel, she treasures off-season trips to the Florida panhandle with her family. There’s nothing more peaceful to her than a quiet sunset walk on the beach, surrounded by loved ones. 

Jill’s faith and family are the driving forces in her life, inspiring her to constantly learn and grow. If she could share a meal with anyone, she’d choose a lively family gathering with both her parents and grandparents, savoring the laughter and stories. 

If Jill’s life were a soundtrack, it would include meaningful songs that capture her values and outlook on life. Her go-to tracks would be “Family” by Drew Holcomb, “Tuesdays” by Jake Scott, “Live it Well” by Switchfoot, and “The Best is Yet to Come” by Ben Rector. These songs embody her focus on family, gratitude, and living life with purpose. 

Congratulations, Jill, on being named November Agent of the Month! Your dedication, empathy, and positive spirit are truly appreciated.  

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Aimee Matolka

Aimee is the senior manager of Agent Experience at Liveops. Along with the Agent Experience team, she works closely with the agent community to develop new practices, outlets, and opportunities that enable the success of the independent home business owner. Aimee also has personal experience as a Liveops independent agent and cares deeply about helping agents succeed.