Liveops attracts highly qualified, educated, articulate agents with our flexible home-based model, ensuring you benefit from an agent pool that represents your brand in an impressive and credible manner.
Tap into high-performing agents that exceed customer expectations at every connection.
The Right Qualifications
Liveops’ entire agent model is built around work-at-home independence, attracting candidates who are more energized and motivated to perform. Without geographic limitations, we’re able to attract agents with specialized skills to fit the needs of your business. They have the entrepreneurial mindset that allows them to earn a living while being their own boss.
The Right Size
Liveops sources across the US to identify agents that fit your needs. Thousands of agents across the nation are at the ready, and we are consistently onboarding agents to meet unexpected resource needs. When your business has a need for experienced resources, we have the appropriate agents.
The Right Fit
Each week, thousands of new agents apply to Liveops. Agents are engaged through a process to review and select opportunities, identify skills, and certify before opting in to a program. Then they complete a program-specific blended learning program to ensure they are knowledgeable and stellar brand ambassadors before taking calls.
The Right Network
Agents may be self-employed and working from their homes, but they are not alone. Liveops Nation is a community that allows Liveops agents the chance to network, ask questions, and create connections with other agents.
Virtual Contact Center Capabilities
Virtual Agents →
Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.
Distance Learning →
Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.
Security & Technology →
Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.
Quality Assurance →
Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.
Think outside the contact center
Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.
Better agents mean better outcomes
Liveops agents aren’t like other contact center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.
Our Specialties
Want to learn more?
Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.