We’ve pioneered the remote workforce for more than 20 years. Since day one, we understood that activating a pool of highly skilled, distributed agents would only be possible if we could provide seamless and uncompromising security.
Protect the security and privacy of your customers with Liveops Secure Workforce Ops.™
Reduced Risk Over Brick-And-Mortar Call Centers
According to the FBI Uniform Crime Report, forgery and fraud are 180% more prevalent in physical contact center locations than work-from-home scenarios, and larceny/theft is a whopping 300% more prevalent.
Eyes & Ears on Agent Interactions
Liveops ensures quality, safety and security are part of every moment of contact with your customers and data through a mix of human and technological assurance methods.
24×7 Data Protection
At Liveops, we take our clients’ data as seriously as our own. We ensure your corporate and consumer data is safe with us at all times.
Digital Environment
Agents connect to our systems using a secure software client that takes over their computer while they are working and controls the systems they are able to connect to. The session is encrypted end-to-end and activities such as downloading, taking screenshots, or capturing data are not allowed.
Fully-Compliant Facilities, Networks and Systems
When you work with Liveops, your data is safe within our robust security architecture based upon the federal NIST standards.
Secure Workforce Ops™: We take security seriously
For decades, companies have trusted their most sensitive information to Liveops and its agents. We don’t take this lightly. We’ve taken countless hours spent on learning and testing to develop our industry-leading Secure Workforce Ops™ solution, which provides a proactive and comprehensive approach to security that is unmatched in the industry.
Virtual Contact Center Capabilities
Virtual Agents →
Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.
Distance Learning →
Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.
Security & Technology →
Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.
Quality Assurance →
Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.
Think outside the contact center
Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.
Better agents mean better outcomes
Liveops agents aren’t like other contact center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.
Our Specialties
Want to learn more?
Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.