Delivering exceptional experiences to your customers is essential, and we ensure our agents meet or exceed your expectations. Liveops offers flexible quality monitoring that listens and scores agent interactions for accuracy, tone, clarity, preparedness and more, so you can rest assured your customers are receiving an amazing experience every time.
Ensure consistently great experiences for consistently happy customers with our quality assurance.
Virtual Contact Center Capabilities
Think outside the contact center
Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.
Better agents mean better outcomes
Liveops agents aren’t like other contact center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.